Thank you for choosing Rotai for your relaxation needs. We are committed to providing you with a seamless shopping experience, and our shipping policy reflects our dedication to delivering your product promptly and in pristine condition. Please review the following details regarding our shipping process:
Upon successful order placement, your order will be processed for shipment within 1-2 business days. (Avoid weekends or festival holidays)
We strive to deliver your order to your doorstep within 7-10 working days from the date of purchase.
Our standard shipping method ensures reliable and efficient delivery. Rest assured that we partner with reputable carriers to facilitate the safe transportation of your product.
Doorstep delivery is included up to ground floor level. In case the delivery location requires lifting or movement to multiple floors, the same is not covered under standard delivery. The brand can assist in arranging the required labour at actual cost, payable by the purchaser.
To enhance your convenience, you will receive a notification with tracking information once your order has been dispatched. This allows you to monitor the progress of your delivery in real-time.
We understand the importance of receiving your product in perfect condition. That’s why our shipping policy includes coverage for any potential damages to your purchase during transit. We take the whole responsibility of any loss or damage caused to your product till the product gets delivered, after the product is delivered, the responsibility is transferred to the consignee itself.
To ensure your satisfaction, we recommend inspecting the packaging and product upon delivery.
If you notice any visible damage to the packaging, please make a note of it on the delivery receipt before signing.
Any return request shall be entertained strictly in cases of manufacturing defects or transit-related damage, provided the issue is reported within 24 hours from the time of delivery. Upon verification and confirmation, the product shall be replaced with a brand-new unit, as per company policy.
Your experience is important to us. For further details regarding returns or exchanges, please refer to our Return Policy guidelines.
Thank you for choosing Rotai. We aim to provide you with a blissful and worry-free experience, from the moment you place your order to the delivery of the product. If you have any further questions or concerns, please don’t hesitate to contact our dedicated customer service team.
