Privacy Policy

We at Rotai believe that the protection of the personal information of our customers is fundamental to our business activity and one of our social obligations as a corporation.

In accordance with the policies described below. we comply with the relevant laws and ordinances concerning the protection of personal information and the guidelines established by the Indian Medical Device Industry Executives Association.

We hereby disclose our privacy policy in order to better build a relationship of trust with our customers.

Compliance with relevant laws and ordinances

Rotai complies with the relevant Japanese laws and ordinances in relation to the handling of personal information of our customers.

Information usage and purposes

Rotai will only use the personal information of our customers for the achievement of the purposes described below.

We will never use your personal information for other purposes.

• Acceptance/receipt of applications for Rotai merchandise, the delivery of orders, the billing/settlement of costs and expenses
• Dealing with inquiries/consultation concerning Rotai merchandise, handling repair, support and maintenance
• After service of Rotai merchandise
• The issuance of warranty certificates of Rotai merchandise, provision of in-warranty repairs/services, after-warranty after service
• Provision of after service, and operation and maintenance of contracts for Rotai and affliated company merchandise
• Provision of information regarding business affairs, administrational management, market research, research and development of products and services
• Reaching decisions concerning credit limits, management of credit limits
• Reaching decisions concerning employment of employees, management of human resources

Warranty Certificate

The information contained in duplicates and copies of warranty certificates may be used for the provision of in-warranty repairs and services and after-warranty after service activities.

Website

Rotai will take responsibility and control and manage the personal information received from customers for use only in replying to customers. Personal information will not be disclosed to third parties nor used for other purposes.

Methods of acquiring personal information

We will acquire personal information primarily from application forms and contracts.

We may also acquire personal information through questionnaires and campaigns via postcards and the internet.

Personal information will be acquired through methods deemed suitable and in accordance with the Personal Information Protection Law and other relevant laws and ordinances.

Provision of personal information to third parties

Rotai will never disclose personal information to third parties other than in the following circumstances:

• In situations where prior consent is received from the customer
• In situations where required by law or other legal reasons
• In situations where required to protect one’s life, body, or property and where obtaining the consent of the customer is difficult
• In situations where the handling of personal information is consgined and in the scope necessary for the achievement of the prescribed purposes described above.
• In situations where a business or company are merged, split, or transferred.

Disclosure requests from customers

Rotai will accomodate the following situations:

• Requests for disclosure;
• Requests for notification regarding purpose of use;
• Requests for revision;
• Requests for addition;
• Deletion requests;
• Suspension of usage, or the suspension of provision to third parties.

However we will be obligated to charge for request situations 1) and 2).

Implementation of safety measuress

Rotai will implement adequate safety measures to prevent the leakage, falsification, and loss of personal information.

Company Structure

Rotai will perform training of its employees for the complete protection of personal information.

Continuous Improvement

Rotai will, through periodic audits, always strive for ways to continously improve in regards to the handling of personal information.

Digital Information Disclosure

Rotai uses cookies to collect customer browsing data. Rotai will disclose the purpose of use, collection and processing mechanism.

Usage of Google Analytics on this website.

Rotai will collect access information to the website via Google Analytics (https://developers.google.com/analytics). The terms of service of Google Analytics is shown on this page (https://marketingplatform.google.com/about/analytics/terms/us/). Rotai will collect information of user using Cookie provided by Google but does not acquire information to identify individuals. Collected data is managed based on privacy policy of Google Corporation by the use of Google Analytics. The privacy policy of Google Analytics is shown in this page (https://policies.google.com/privacy?hl=en-US)

Information about the cookies used when you visit this website.

Cookies are used on this website to statistically identify browsing, display the best site to customers, and deliver advertisements. We cannot obtain information that can identify an individual by cookies.In addition, customers can reject or delete cookies from the browser settings. If rejected, restrictions may occur, such as not being able to use all or part of the services on this website.